My Role
Led development of web applications for postal service operations and created a CRM system for device management in Ukraine. Increased call center inquiries by over 50%, enhancing productivity and advancing postal machine development. I improved software functionalities, adding food reception and vending options. Successfully adapted software for markets in Georgia, Kazakhstan, and Europe, elevating the company to international status and achieving a 300-fold increase in profitability.
Conducted thorough research and testing on user interaction with parcel terminal devices, followed by comprehensive analysis.
Build innovative solutions for internal team and technical challenges. Developed multiple mobile apps facilitating planning, payments, parcel management, and deliveries.
Ability to use data and analytical skills to understand user needs, conduct user research, and create intuitive and engaging digital experiences.
Specialized in micro-interaction design for terminal interfaces.
Develop and deliver software products for entry into international markets.
Self Services Software, Logistic, Delivery
Consulting Group provides automated customer oriented IoT solutions to growth of companies in both B2C and B2B with industry. The company's services include call centers, innovation on demand, service, and support for logistics, retail, FMCG, and HoReCa industries.
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Since 2013, the Omnic team has developed 20+ self-service solutions for automation and installed over 22 500 parcel locker worldwide.
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As a designer at Omnic, I developed user interfaces for comprehensive software solutions, focusing on management software, mobile apps, terminal interfaces, and self-service solutions. My work aimed to enhance computer-human interactions, streamline workflows, and optimize user experiences across various platforms, ensuring seamless integration for logistics and parcel locker services.
I created numerous terminal and self-service interfaces for various devices, ensuring that they were intuitive, efficient, and easy to navigate. These interfaces enabled users to interact independently, completing tasks seamlessly without external assistance.
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Self-Service Design: I focused on designing systems and interfaces that allow users to complete tasks independently, enhancing usability with intuitive navigation, clear instructions, and accessible user flows.
Human-Computer Interaction (HCI): I designed interfaces that were easy and natural for users to interact with, ensuring that technology responded to human input in a way that aligned with user expectations. This approach included understanding cognitive behaviors, usability principles, and optimizing interaction across devices and platforms.
EcomGate: I designed an intuitive interface for the EcomGate platform, enabling seamless communication between vendors and delivery services. This streamlined the integration process, simplifying messaging and saving time and resources for all parties involved.
CubeCore: I worked on designing a centralized management platform for self-service parcel lockers. The solution included real-time monitoring, flexible process management, and automation capabilities to optimize operations across diverse network types.
BroadGate: I contributed to the design of the BroadGate solution, a software tool that enabled rapid integration between various partner systems in an open parcel locker network. This solution improved overall efficiency, customer satisfaction, and partner collaboration, resulting in a more unified ecosystem for logistics and delivery.
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Custom Solutions: I also participated in developing tailored, on-demand software solutions, integrating cutting-edge technologies to enhance operational efficiency, scalability, and customer experience.
Throughout my time at Omnic, I focused on creating user-centric interfaces that not only addressed business needs but also optimized the interaction between users and technology, ensuring reliable, high-performance systems even in demanding conditions.
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​As a designer at Omnic, I developed user interfaces for comprehensive software solutions, focusing on management software, mobile apps, terminal interfaces, and self-service solutions. My work aimed to enhance computer-human interactions, streamline workflows, and optimize user experiences across various platforms, ensuring seamless integration for logistics and parcel locker services.
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I have had the opportunity to work with international clients, including Poland Post, Hungary Post, Georgia, Armenia, and the UAE, providing tailored software solutions that improved delivery services and logistics efficiency. My experience with diverse markets helped me refine my design approach to suit a wide range of user needs and regional requirements.
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Web-Mobile Application for Delivery, Parcels, and Couriers: One of my key achievements was developing a web and mobile application that streamlined the entire parcel delivery process for couriers and customers. The solution I designed improved real-time parcel tracking, optimized delivery routes, and enhanced communication between all stakeholders in the logistics chain. My focus was on creating a seamless experience for both end users and delivery teams, ensuring efficient parcel management and timely deliveries.
Parcel Lockers
Discover the convenience of Omnic indoor and outdoor parcel lockers. Experience hassle-free package management and true business agility while enhancing the efficiency of your last-mile delivery. Explore our range of parcel lockers to find the perfect solution for your business needs.
Software
With over a decade of dedicated expertise, we develop self-service software solutions that have been proven, refined, and perfected through real-life testing.
User centric approach
We are driven by a user-centric philosophy in software design and development.
Our approach places the user experience at the forefront.
High load systems
We rigorously validate our solutions in real-life scenarios,
ensuring unwavering performance and reliability even under
the most demanding conditions.
Integration in under 30 hours
Experience the future of software integration swift
and seamless in under 30 hours,
empowering you to focus on what truly matters –
driving your business forward.
Reliability tested in real-life
Our software solutions withstand real-world testing
with millions of actual users.
We've refined and optimized our solutions,
ensuring seamless performance and trustworthiness.
For eCommerce
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Ecom Gate Solution: Streamlining Communication Between Vendors and Delivery Services
Effortlessly connect vendors and delivery services with Omnic's EcomGate.
Serving as a seamless gateway, EcomGate simplifies the messaging process between vendor and logistician systems.
Say goodbye to complex integrations – our unified approach ensures a consistent experience across systems,
saving you time and resources.
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eCommerce personal account
Widget for order monitoring
Widget for locations map
Open API
For Parcel locker network owner
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This solution enables centralized management of self-service devices of all types in a single network
The service is developed for customization of the devices network and swift integration of payments and additional business processes. It enables maximum processes automation with flexible management of the processes, real-time monitoring of the whole system and individual elements, generates detailed reports etc.
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Network owner personal account
Courier App
Customer User Interfaces
Open API
For Open Parcel locker network
Solution for rapid integration between partner systems into an open parcel locker network
The developed software solution not only facilitates this integration but also enhances overall efficiency, customer satisfaction, and partner collaboration.
By providing a unified platform for communication and data exchange, the solution empowers businesses to operate within a harmonized ecosystem, thereby reshaping the landscape of parcel delivery and logistics management.
BroadGate
Includes
Open network personal account
Open API
